TAILORED CLOUD SOLUTIONS TO SUIT YOUR CUSTOMER COMMUNICATION MANAGEMENT NEEDS IN AN OMNICHANNEL ENGAGEMENT APPROACH

SaaS Solutions designed with your customer in mind

Custom Software Solutions Tailored to Your Unique Business Needs

There is no denying it, today there is a software solution for almost any pain point in business, however not every solution is suited for your processes or infrastructure. We’re different! We get to know your business and objectives first, through in-depth conversations and analysis of your team, processes, and objectives, thanks to our expert experience and world-class partners.

Using the best SaaS solution for your business we’re able to help facilitate an Omnichannel engagement strategy to better communicate with your customers.

Thanks to our alignment with global world class partners and years of experience, your business objectives are in good hands. Your communication strategy can offer your clients a seamless transition between channels by blending them and managing them from a single unified platform. CG SaaS can offer you a range of solutions to suit your business.

Solutions that will not negatively affect your existing infrastructure, instil trust and increase your share of wallet with every customer touchpoint.

Fluency In Enterprise Customer Communication Management

The Tools We Use Are Very Different From 5 Years Ago!

Consumers expect personalised, relevant, interactive communications on their terms and through their preferred devices. Business can achieve fluency with their customer communications management (CCM) platform built in the cloud with the promised security customers have come to expect. You can do so much more than just inserting a name in your communications. Our CCM platforms are designed to support all digital channels, with highly personalised messages, and interactive communications.

We work with your existing infrastructure to better simplify your customer and business communications, while making those communications work harder for your bottom line.

Consumers expect personalised, relevant, interactive communications when they want it and on the device of their choice. To achieve fluency in enterprise customer communication management, a CCM platform built in the cloud with the promised security customers have come to expect. Do so much more than just the customer’s name.

CG SaaS platforms are designed to support all digital channels with highly personalised messages and interactive communications. Thanks to the knowledge and experience of the CG SaaS team, we’re able to work with any existing infrastructure to better simplify your customer and business communications, making your communications work harder for your bottom line.

The CCM SaaS Solution

We get to know your business and objectives through in-depth conversations and analysis of your business processes and infrastructure. Take advantage of our expert advice, experience, and world-class partners. We’re able to unlock significant value that delivers a return on investment.

Improve Your Customer Journey With Digital Transformation That Makes Sense

Efficient On-Demand Communications

It only takes one simple click directly from within the customer care interface, while your customer service team can efficiently produce relevant, personalised communications meeting your corporate identity. Keeping all touchpoints on brand and trustworthy, improving brand sentiment.

Secure Collaboration

Should your communications require review and negotiation, the cloud solution gives you full control over who can review, edit, and approve copy. Using the Docbox capability, a full audit trail is maintained of all changes and comments, making it easy to securely trace the lifecycle of a single copy between parties.

Flexible Interactive Communications

Ensure that across your organisation, anyone who communicates with your customers can access the cloud platform from within a customer care environment, to create targeted and highly personalised conversations in real-time, using either freeform or pre-approved text, branding and content.

Open Cloud-Native Enterprise Content Management

Manage and streamlining documents and other content throughout its lifecycle, from creation to disposition by using a robust, open, flexible and highly scalable enterprise content management platform. Content is accessible wherever and however you work and easily integrates with your other business applications.

Secure Cloud Storage

Data and Documents are stored in a customer owned AWS archive storage solution offering long term retention, compliance, and digital preservation. Customers have control of their data and determine where their data will be stored, including the type of storage and geographic region of that storage.

Efficient Production of Batch Communications

Allow your team to personalise conversations based on your data and share communications how and where your customers want to receive them. With the high-performance batch generation tool, it makes it easy to address and assemble large volumes of content in real-time.

Our partners in SaaS Technology

Our solution offering is unique in the marketplace allowing you to securely deploy in both Cloud or a Hybrid environment. Globally recognised our partners are recognised as the strategic leaders by leading global analyst. We’re confident that we can help your business achieve their goals using cloud solutions.

A leading customer communications management (CCM) solution, SmartCOMM empowers enterprises to effortlessly deliver personalized, interactive communications through customers’ preferred channels—all at tremendous scale. Tailored for the business user, SmartCOMM streamlines and standardizes work processes, resulting in improved internal efficiency and measurable cost savings.

Custom Cloud Solutions for Omnichannel Engagement